Frequently Asked Questions (FAQs)

Q: How do I book a rental?
A: To book a rental, simply contact us via phone or email to check availability for your desired date. Once we confirm your booking, we’ll require a deposit to secure your reservation.

Q: How far in advance should I make my booking?
A: We recommend booking at least 2-4 weeks in advance, especially during peak seasons such as summer and holidays, to ensure the availability of your chosen equipment.

Q: What types of events do you cater to?
A: We cater to a wide range of events, including birthday parties, corporate events, community fairs, weddings, and school functions. Whatever your celebration, we have the right entertainment solutions for you!

Q: Are your inflatables and equipment safe?
A: Yes! Safety is our top priority. All our inflatables and equipment are regularly inspected and maintained to meet safety standards. Our staff will also supervise the equipment during your event to ensure safe usage.

Q: What if the weather is bad on the day of my event?
A: If severe weather conditions pose safety concerns, we may need to reschedule or cancel your rental. We will work closely with you to find the best solution, including potential alternative dates.

Q: Do you offer delivery and setup?
A: Yes, we provide delivery, setup, and takedown services for all rentals. Our team will arrive at your event location ahead of time to ensure everything is ready for your guests.

Q: Can I customize my party package?
A: Absolutely! We offer customizable party packages that can be tailored to fit your specific needs, preferences, and budget. Just let us know what you have in mind, and we’ll work with you to create the perfect package.

Q: Is there an age limit for the rodeo bull?
A: The rodeo bull is suitable for guests of all ages. However, children under a certain age may need supervision or assistance to ensure safety. Our staff will be present to assist and guide participants.

Q: What happens if I need to cancel my booking?
A: We understand that plans can change. Our cancellation policy allows you to cancel your booking, but please note that deposits may be non-refundable depending on how close to the event date the cancellation occurs. Be sure to review our cancellation policy when booking.

Q: Do you require a deposit?
A: Yes, we typically require a deposit to secure your booking. The amount will be confirmed at the time of booking, and the remaining balance can be settled on the day of the event.

Q: What types of payment do you accept?
A: We accept various forms of payment, including cash, bank transfers, and credit/debit cards. Please inquire at the time of booking for specific payment options.

Q: Can I rent multiple items for my event?
A: Yes! You can rent as many items as you like. We encourage you to combine different attractions to create a fun and engaging atmosphere for your guests.

Q: How many people can fit in a bouncy castle?
A: The capacity of each bouncy castle varies based on its size and design. Generally, our larger castles can accommodate up to 10-12 children at a time. We recommend following the posted guidelines to ensure safety.

Do we have Insurance?

Yes we do, we hold 5 million pounds of public liability insurance.

Are the castles tested for safety?

Yes they are, All our inflatable equipment is PIPA safety tested each year, each item tested has a blue tag attached with the safety test number on, these can be checked on the PIPA safety website.

What time will my bouncy castle be delivered?

Off -peak season we will deliver your bouncy castle between 8am and 10am. During busier periods we deliver between 7am and 11am.

When will my bouncy castle be collected?

We start pickups at 5pm and usually finish by 7pm. If your garden is secure you can have overnight hire for a small fee.

I'm hiring a hall and have specific times for drop off and collection, is this okay?

Normally this is fine although if you have specific times it is best to call to arrange and we will do our best to accommodate your request at no extra charge. We would require a minimum of 20 minutes each way of your party times for set up and collection! Please be aware that larger set up will require more time.

How do I pay?

20% Booking Fee is required to be paid upon booking, this will be paid via website. You can also pay in full straight away. It is required for all the bookings to be paid 48 hours before the delivery time.

Do I pay the same price however long I hire for?

Yes, we charge the same price for 2 hours or for 8 hours unless otherwise stated on the individual items. As it is the same work involved, delivery costs and insurance etc.

What If It's Raining?

Unfortunately we cannot control the weather, we wish we could! If it is forecast to rain you have the option of changing your booking date as long as you let us know in advance or cancelling the booking, if you fully cancel 48 hours before the day you will forfeit your deposit only, If it is on the day then full payment will be forfeited.

If we cancel your booking due to inclement weather then you will receive a full refund of all monies paid.

What If It's Windy?

Current guidelines issued by the health and safety executive advice for best practice states that if wind or gusts are expected to exceed 23mph then inflatables should not be used. If upon arrival it is deemed by staff unsafe to erect a bouncy castle then delivery will not happen and there will be no charge. The decision to cancel any booking is not taken lightly and Sheffield Bouncy Castle Hire will always put children's safety before profit. It is better to have a disappointed child than an injury happening at your party.

Where do you deliver?

We operate throughout much of South Yorkshire, including in Sheffield, Chesterfield, Barnsley and Rotherham. If you see the product you want to hire on our website but you're not sure if we deliver to you, please Contact Us for more information.

Do your rodeo bull rides come with attendants?

Yes, it is mandatory to have one of our trained rodeo ride attendants alongside any rodeo ride hire services. These attendants will operate the ride to ensure the safety of all participants.

Is all your electrical equipment you use for the bouncy castles PAT tested?

Do you have insurance for your bouncy castles you hire?